Privacy Policy

1. Introduction

This Privacy Policy describes how Mama Knows Bets, LLC ("MKB," "we," "us," or "our") collects, uses, stores, and shares your personal information when you use our website at mama-knows-bets.com, our data analytics tools, our Discord community, and any related services (collectively, the "Services").

By using our Services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

Information You Provide

• Account information: Name, email address, and password when you create an account
• Payment information: Payment details are collected and processed by our payment processor, Stripe. We do not store your full credit card number on our servers.
• Discord information: When you connect your Discord account, we receive your Discord user ID and username to manage your server access
• Communications: Any information you provide when contacting us via email or other channels

Information Collected Automatically

• Usage data: Pages visited, features used, click patterns, and timestamps
• Device information: Browser type, operating system, device type, and screen resolution
• IP address: Used for security, analytics, and approximate geolocation
• Cookies: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage patterns

3. How We Use Your Information

We use your personal information to:

• Provide, operate, and maintain our Services
• Process payments and manage your subscription
• Manage your Discord server access and role assignments
• Send transactional emails (welcome messages, payment receipts, renewal reminders, account notifications)
• Respond to your inquiries and provide customer support
• Improve our Services, tools, and user experience
• Detect, prevent, and address fraud, security issues, and technical problems
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We share your information only with the following third-party service providers who assist us in operating our Services:

• Stripe — Payment processing. Stripe collects and processes payment information in accordance with their Privacy Policy.
• Supabase — Database and authentication services. User account data is stored securely on Supabase infrastructure.
• Vercel — Website hosting and deployment.
• Discord — Community platform. We use Discord's API to manage server access and roles based on subscription status.
• Resend — Transactional email delivery.

We may also disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. These include:

• Encrypted data transmission (HTTPS/TLS) for all communications
• Secure authentication via Supabase Auth with encrypted password storage
• Row Level Security (RLS) policies on our database to ensure users can only access data they are authorized to view
• Payment information handled exclusively by Stripe (PCI DSS compliant) — we never store your full card number

While we take reasonable measures to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. If you cancel your subscription or delete your account, we will retain your information only as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Payment records are retained as required by applicable tax and financial regulations.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-out: Unsubscribe from marketing communications at any time via the unsubscribe link in our emails

To exercise any of these rights, contact us at hilary@mama-knows-bets.com. We will respond to your request within 30 days.

California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request deletion of your personal information, and opt out of the sale of your personal information. We do not sell personal information.

8. Cookies

We use cookies and similar technologies to operate our Services. These include:

• Essential cookies: Required for authentication, session management, and security
• Analytics cookies: Used to understand how visitors interact with our website

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from using certain features of our Services.

9. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Services after any changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: hilary@mama-knows-bets.com

Mama Knows Bets, LLC